> ## Documentation Index
> Fetch the complete documentation index at: https://docs.4096bytes.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact us

> Information to prepare before contacting support

If the documentation does not solve your issue, contact us through the official support channels below. Prepare the troubleshooting details before reaching out.

## Contact channels

| Channel              | Contact                                                                                                        |
| -------------------- | -------------------------------------------------------------------------------------------------------------- |
| Website live support | Open the [4096bytes website](https://www.4096bytes.com), then use the support entry in the bottom-right corner |
| Telegram             | [@x4096bytes](https://t.me/x4096bytes)                                                                         |
| Email                | [support@4096bytes.com](mailto:support@4096bytes.com)                                                          |

Do not send full API Keys, account passwords, or screenshots that expose credentials.

## Prepare this information

* Client name, such as Codex, Claude Code, Cursor, or Cherry Studio.
* Client version.
* Error code and full error text.
* Approximate time when the issue happened.
* Access mode, such as OpenAI compatible or Claude compatible.
* Redacted configuration screenshots.

<Warning>
  Do not send a full API Key. Mask the middle part before sharing screenshots.
</Warning>

## Good support request example

```text theme={null}
I cannot connect 4096bytes in Cursor.
Client version: current Cursor version
Error: model not found
Time: around 14:20 today
I copied the model name from the dashboard again, but it still fails.
The screenshot has the API Key redacted.
```

## Self-check first

If you have not checked the troubleshooting guide, read [FAQ](/en/faq) first.