If the documentation does not solve your issue, contact us through the official support channels below. Prepare the troubleshooting details before reaching out.
| Channel | Contact |
|---|
| Website live support | Open the 4096bytes website, then use the support entry in the bottom-right corner |
| Telegram | @x4096bytes |
| Email | [email protected] |
- Client name, such as Codex, Claude Code, Cursor, or Cherry Studio.
- Client version.
- Error code and full error text.
- Approximate time when the issue happened.
- Access mode, such as OpenAI compatible or Claude compatible.
- Redacted configuration screenshots.
Do not send a full API Key. Mask the middle part before sharing screenshots.
Good support request example
I cannot connect 4096bytes in Cursor.
Client version: current Cursor version
Error: model not found
Time: around 14:20 today
I copied the model name from the dashboard again, but it still fails.
The screenshot has the API Key redacted.
Self-check first
If you have not checked the troubleshooting guide, read FAQ first. 
