Contact us

If the documentation does not solve your issue, contact us through the official support channels below. Prepare the troubleshooting details before reaching out.

Contact channels

Channel	Contact
Website live support	Open the 4096bytes website, then use the support entry in the bottom-right corner
Telegram	@x4096bytes
Email	support@4096bytes.com

Do not send full API Keys, account passwords, or screenshots that expose credentials.

Prepare this information

Client name, such as Codex, Claude Code, Cursor, or Cherry Studio.
Client version.
Error code and full error text.
Approximate time when the issue happened.
Access mode, such as OpenAI compatible or Claude compatible.
Redacted configuration screenshots.

Do not send a full API Key. Mask the middle part before sharing screenshots.

Good support request example

I cannot connect 4096bytes in Cursor.
Client version: current Cursor version
Error: model not found
Time: around 14:20 today
I copied the model name from the dashboard again, but it still fails.
The screenshot has the API Key redacted.

Self-check first

If you have not checked the troubleshooting guide, read FAQ first.

Quickstart

Clients

SDKs

Contact channels

Prepare this information

Good support request example

Self-check first

​Contact channels

​Prepare this information

​Good support request example

​Self-check first

Contact channels

Prepare this information

Good support request example

Self-check first